72 en | Status codes AUTODOME 7100i2022-12 | V01 | DOC User Manual Bosch Security Systems B.V.StatusCodeDescription Recommended action(to be completed by a qualified ServiceTechnician)3. If operation is obstructed because ofexcessive ice buildup, temporarily avoidoperating the pan/tilt functions of the camerauntil internal heaters, combined with a rise inambient temperature, melt the ice buildup.18** When operating using redundantpower sources, the camera hasdetected a loss of power from theexternal 24 VAC power source.1. Verify the operating status of the external24 VAC power source.2. Verify the integrity of the electricalconnections between the power source andthe camera.19** When operating using redundantpower sources, the camera hasdetected a loss of power from theexternal High PoE power source.1. Verify the operating status of the externalHigh PoE power source.2. Verify the integrity of the electricalconnections between the power source andthe camera.20 Camera is configured to use the“Hard Pan Limits” (HPL) featureand power was applied with thepan position in the forbiddenzone.Temporarily remove one of the hard panlimits (as described in PTZ Settings), pan thecamera out of the forbidden zone, and thenrestore the hard pan limit.Reboot the camera by powering the cameraoff and then on, or by clicking the buttonReboot in the camera’s web browser(Configuration > Camera > Installer Menu>Reboot device).Note: If pan movement is blocked only in onedirection, but possible in the other direction(as when the camera is near the HPL), thenno status code appears.23 An internal error has occurred.(The optical video screenbecomes blue for 1 or 2 secondsduring the camera’s recoveryprocedure).If this problem begins to occur on a regularbasis:1. Verify that the power source to the camerais not experiencing brown-out conditions.2. Verify that the camera’s earth groundconnection is attached per earlierinstructions.If these actions do not resolve this problem,contact the nearest Bosch Security SystemsService Center.25 When operating using redundantpower sources, the camera hasdetected a loss of power from theexternal 36 VDC power source.1. Verify the operating status of the external36 VDC power source.2. Verify the integrity of the electricalconnections between the power source andthe camera.