Line Keys and Softkeys70 41-001381-00 REV01 – 06.2013Configuring an Automatic Call Distribution (ACD) KeyUse the following procedure to configure ACD on the 9480i CT IP Phone. The procedure shows the softkey screens as anexample.Using the ACD Feature on your IP PhoneThe ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to aphone queue, you must pre-configure an ACD softkey on your IP Phone as described in the previous procedure.Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administratorfor more information.When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Oncelogged in, you can make your phone “available” or “unavailable” to take calls by pressing the Available/Unavailable Key(2). The server monitors your IP phone status. When you set the IP phone to “available,” the server begins distributingcalls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to yourphone.The LED for the ACD Key shows the current status of your phone.ACD LED TableThis LED changes when you log into the phone queue and are available to take calls. The LED changes again when youare busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.Aastra Web UI1. Click Operation->Softkeys and XML.Softkeys2. Select from "Key 1" through "Key 20".3. In the "Type" field, select "Auto call distribution".4. In the "Label" field, enter a label to apply to this ACD key.5. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.6. Check (enable) or uncheck (disable) the idle state for this softkey.7. Click Save Settings.Phone Model Status: Logged In andAvailable Status: Unavailable Logged Out9480i CT Solid Red LEDiconBlinking Red LEDBlinking iconNo LEDicon
