Line Keys and Softkeys41-001381-00 REV01 – 06.2013 69Automatic Call Distribution (ACD) Key (for Sylantro Servers)The 9480i CT supports Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server todistribute calls from a queue to registered IP phone users (agents).To use the ACD feature on an IP phone, you must first configure an ACD softkey. When you want to subscribe to a queue(in order to receive incoming calls), you press the ACD key and the IP phone UI prompts you to specify the following infor-mation:• User ID: the phone number(s) used to login into the queue.• Password: the password used to login to the queue.• Available/unavailable: Shows the current status of the IP phone. Specifies if the IP phone user is available/unavailableto receive a call from the queue.After creating an ACD key, you are ready to receive calls from a queue on the server. You must press the ACD key and thenlog in by entering your User ID and Password. An "Available" softkey displays allowing you to make your phone available toaccept these calls.When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. Theserver updates it’s database with this new information and no longer distributes calls to the phone. The phone remains inthis "unavailable" state until:• you make yourself “available” again by pressing the "Available" softkey.• an ACD timer expires (set by your System Administrator).You can also choose to manually change the phone status to unavailable by pressing the "Unavailable" softkey on thephone.6. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field pagefor your particular user. For example, sip:9@192.168.104.13.Note:Contact your System Administrator for the BLF List URI.7. Click Save Settings.Note:Your System Administrator must provide you with your User ID and Password to access the applicable phone queue.Note:It is recommended you configure no more than a single ACD softkey or expansion module key per IP phone.
