1114. TroubleshootingUnderstanding display messagesMessages appear on the control panel display to indicate the machine’s statusor errors. Refer to the tables below to understand the messages’ and theirmeaning, and correct the problem, if necessary.• This function is not supported for the devices which has a control paneldisplay. You can resolve the error with the guideline from thecomputers’s Printing Status window (see "Using Samsung Printer Status"on page 264).• If a message is not in the table, reboot the power and try the printing jobagain. If the problem persists, call a service representative.• When you call for service, provide the service representative with thecontents of display message.• Some messages may not appear on the display depending on theoptions or models.• [error number] indicates the error number.• [tray type] indicates the tray number.• [media type] indicates the media type.• [media size] indicates the media size.• [color] indicates the color of toner.7Paper Jam-related messagesMessage Meaning Suggested solutionsDocument jam.Remove jamThe loaded originaldocument has jammed inthe document feeder.Clear the jam (see "Clearingoriginal document jams" onpage 98).Jam or emptyDoor open&close• Paper has jammed in thepaper feed area.• There is no paper in tray.• Clear the jam (see "In tray"on page 103).• Load paper in tray (see"Loading paper in thetray" on page 43).Paper Jaminside machinePaper has jammed in theinside machine.Clear the jam (see "Inside themachine" on page 105).Paper Jam in [traytype]Paper has jammed in thepaper tray.Clear the jam (see "Clearingpaper jams" on page 103).Paper Jamin exit areaPaper has jammed in the exitarea.Clear the jam (see "In exitarea" on page 106).Paper Empty in[tray type]There is no paper in tray. Load paper in tray (see"Loading paper in the tray"on page 43).
