100Problem ActionsScreenChaotic image, noisy Set “P-NR” in the Picture Menu (to remove noise). (p. 32)Check nearby electrical products (fluorescent lamp, DECT phones, mobile phones, microwave, etc.).No image can be displayed Is “Contrast”, “Brightness” or “Colour” in the Picture Menu set to the minimum? (p. 32)Please also refer to “Neither image nor sound is produced” (p. 99).Blurry or distorted image(no sound or low volume)Reset channels. (p. 40 and p. 41)Please also refer to “Neither image nor sound is produced” (p. 99).Unusual image is displayed Turn the TV Off with Mains power On / Off switch, then turn it On again.If the problem persists, perform “Shipping Condition” (p. 51).SoundNo sound is producedIs “Sound mute” active? (p. 8)Is the volume set to the minimum?Is Speaker Selection (VIERA Link) set to “TV”?Please also refer to “Neither image nor sound is produced” (p. 99).Sound level is lowor sound is distortedSound signal reception may be deteriorated.Set “NICAM” (p. 33) in the Sound Menu to “Off”. (Analogue only)Please also refer to “Neither image nor sound is produced” (p. 99).Unusual sound from the TV When power is on, drive noise may be heard from inside the TV (not a sign of faulty operation).Digital ChannelNo programmes shown on TVGuideReset channels. (p. 40 and p. 41)Check the digital transmission by contacting Digital UK on 08456 50 50 50 or at www.digitaluk.co.ukCheck the analogue broadcast (if still available in your area).Consult an aerial or dish engineer to check the alignment of your aerial or dish.Cannot find a channelyou have previously watchedThe channel may broadcast for part of the day.Check the channel in the TV Guide. (p. 20)Channel position numbers may be changed by broadcasters.Reset channels. (p. 40 and p. 41)HDMISound is unusualSet the sound setting of the connected equipment to “2ch L.PCM”.Check the “HDMI1 / 2 / 3 / 4 Input” setting in the Sound Menu. (p. 33 )If digital sound connection has a problem, select analogue sound connection. (p. 96)Pictures from externalequipment are unusualwhen the equipment isconnected via HDMICheck the HDMI cable is connected properly. (p. 92 - p. 93)Turn the TV and equipment Off, then turn them On again.Check an input signal from the equipment. (p. 97)Check the output resolution of the equipment.Use equipment compliant with EIA/CEA-861/861B.FAQs