12 OEM4 Family Installation and Operation User Manual Rev 12Warranty PolicyWarranty PolicyNovAtel Inc. warrants that its Global Positioning System (GPS) products are free from defects in materials andworkmanship, subject to the conditions set forth below, for the following periods of time:OEM4-G2L, or OEM4-G2 GPSCard Receivers One (1) YearFlexPak, ProPak-G2, or ProPak-LB One (1) YearGPSAntenna™ Series One (1) YearCables and Accessories Ninety (90) DaysSoftware Support One (1) YearDate of sale shall mean the date of the invoice to the original customer for the product. NovAtel’s responsibilityrespecting this warranty is solely to product replacement or product repair at an authorized NovAtel location only.Determination of replacement or repair will be made by NovAtel personnel or by technical personnel expresslyauthorized by NovAtel for this purpose.There are no user serviceable parts in the GPS receiver and no maintenance is required. When the status codeindicates that a unit is faulty, replace with another unit and return the faulty unit to NovAtel Inc.Once you have obtained an RMA number, you will be advised of proper shipping procedures to return anydefective product. When returning any product to NovAtel, please return the defective product in the originalpackaging to avoid ESD and shipping damage.THE FOREGOING WARRANTIES DO NOT EXTEND TO (I) NONCONFORMITIES, DEFECTS ORERRORS IN THE PRODUCTS DUE TO ACCIDENT, ABUSE, MISUSE OR NEGLIGENT USE OFTHE PRODUCTS OR USE IN OTHER THAN A NORMAL AND CUSTOMARY MANNER, ENVI-RONMENTAL CONDITIONS NOT CONFORMING TO NOVATEL’S SPECIFICATIONS, OR FAIL-URE TO FOLLOW PRESCRIBED INSTALLATION, OPERATING AND MAINTENANCEPROCEDURES, (II) DEFECTS, ERRORS OR NONCONFORMITIES IN THE PRODUCTS DUE TOMODIFICATIONS, ALTERATIONS, ADDITIONS OR CHANGES NOT MADE IN ACCORDANCEWITH NOVATEL’S SPECIFICATIONS OR AUTHORIZED BY NOVATEL, (III) NORMAL WEARAND TEAR, (IV) DAMAGE CAUSED BY FORCE OF NATURE OR ACT OF ANY THIRD PERSON,(V) SHIPPING DAMAGE; OR (VI) SERVICE OR REPAIR OF PRODUCT BY THE DEALER WITH-OUT PRIOR WRITTEN CONSENT FROM NOVATEL. IN ADDITION, THE FOREGOING WAR-RANTIES SHALL NOT APPLY TO PRODUCTS DESIGNATED BY NOVATEL AS BETA SITE TESTSAMPLES, EXPERIMENTAL, DEVELOPMENTAL, PREPRODUCTION, SAMPLE, INCOMPLETEOR OUT OF SPECIFICATION PRODUCTS OR TO RETURNED PRODUCTS IF THE ORIGINALIDENTIFICATION MARKS HAVE BEEN REMOVED OR ALTERED. THE WARRANTIES ANDREMEDIES ARE EXCLUSIVE AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WRIT-TEN OR ORAL, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FIT-NESS FOR ANY PARTICULAR PURPOSE ARE EXCLUDED. NOVATEL SHALL NOT BE LIABLEFOR ANY LOSS, DAMAGE, EXPENSE, OR INJURY ARISING DIRECTLY OR INDIRECTLY OUTOF THE PURCHASE, INSTALLATION, OPERATION, USE OR LICENSING OR PRODUCTS ORSERVICES. IN NO EVENT SHALL NOVATEL BE LIABLE FOR SPECIAL, INDIRECT, INCIDEN-TAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR NATURE DUE TO ANY CAUSE.Before shipping any material to NovAtel or Dealer, please obtain a Return Material Authorization (RMA)number from the point of purchase. You may also visit our website at http://www.novatel.com and selectSupport | Repair Request from the side menu.
