– Other software works on your computer.– The software you are using works correctly on another computer.• If you received any error messages while using the software program, see the printed documentationsupplied with the software or the help system for that software for a description of the messages andsolutions to the problem.• Check with your software manufacturer to see if any updates are available. Many software manufacturersmake updates available from the World Wide Web.• If the software program used to work correctly, but does not work correctly now, do the following:– On the Windows 7 operating system, click Start ➙ Control Panel ➙ System and Security ➙ System➙ System Protection ➙ System Restore. Then, follow the instructions on the screen.– On the Windows 8 or Windows 8.1 operating system, open Control Panel and click System andSecurity ➙ System ➙ System Protection ➙ System Restore. Then, follow the instructions onthe screen.• If you are unable to resolve the problem through other methods, uninstall the software program andreinstall it.If these actions do not correct the problem, you might need technical assistance. Contact your softwaremanufacturer or see “Lenovo Support Web site” on page 33 for details.USB problemsSymptom: The USB connectors cannot be accessed.Actions:• Ensure that the USB cable is securely connected to the USB connector and to the USB device. If the USBdevice has its own power cord, ensure that it is attached to a properly grounded electrical outlet.• If the USB device has its own On/Off switch, ensure that it is in the On position.• If the USB device has an Online switch, ensure that it is in the Online position.• If the USB device is a printer, ensure that paper is loaded correctly.• Ensure that any device drivers or other software supplied with the USB device is correctly installed.Refer to the documentation for the USB device.• Reset the device by detaching and reattaching the USB connector.If these actions do not correct the problem, run the Lenovo Solution Center program to test the USBconnector. If the USB device came with its own diagnostics, run those diagnostics against the USB device.If you need technical assistance, see “Lenovo Support Web site” on page 33.DiagnosticsThe diagnostic program is used to test hardware components of your computer. The diagnostic program canalso report operating-system-controlled settings that interfere with the correct operation of your computer.You can use the preinstalled diagnostic program to diagnose computer problems, if your computer isrunning the Windows operating system.Notes:1. Your computer is preinstalled with the Lenovo Solution Center program for diagnostic purposes. Formore information about the Lenovo Solution Center program, see “Lenovo Solution Center” on page 56.Chapter 5. Troubleshooting and diagnostics 55
