– Has this configuration ever worked?– If it has been working, what changes were made prior to it failing?– Is this the original reported failure?• Diagnostics version– Type and version level• Hardware configuration– Print (print screen) configuration currently in use– BIOS level• Operating system software– Type and version levelNotes: To eliminate confusion, identical systems are considered identical only if they:1. Are the exact machine type and models2. Have the same BIOS level3. Have the same adapters/attachments in the same locations4. Have the same address jumpers/terminators/cabling5. Have the same software versions and levels6. Have the same Diagnostic Diskettes (version)7. Have the same configuration options set in the system8. Have the same setup for the operating system control filesComparing the configuration and software set-up between “working and non-working” systems will oftenlead to problem resolution.36 ThinkCentre M73 Hardware Maintenance Manual
