103Troubleshootingwww.gateway.comYour CD drive tray does not open■ Press a straightened paper clip wire into the CD drive’s manual eject hole.The drive tray opens.■ If this problem happens frequently while the server is turned on, the drivemay be defective.Cleaning CDsClean CDs by wiping from the center to the edge, not around in a circle, usinga product, such as a soft cloth, made especially for cleaning CDs.Diskette driveThe diskette drive is not recognized■ Restart your server.■ Open your server case and make sure that the cables are connectedcorrectly to the diskette drive and the system board. The red-striped edgeof the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on thediskette drive (typically on the side farthest from the power supplyconnection). If necessary, reverse one end of the cable so the red-stripededge of the data ribbon cable faces Pin 1 on the diskette drive. Make surethat the pins are not bent or misaligned. For more information, see“Installing a media drive” on page 48.You cannot save a file to diskette or you get the message “disk is fullor write-protected”■ Make sure that the write-protection tab on the upper-right corner of thediskette is down (unprotected).■ Make sure that the diskette is formatted.
