132 TroubleshootingTroubleshooting guidelinesAs you troubleshoot the server, keep the following guidelines in mind: Never remove the chassis cover while the server is turned on. Do not attempt to open the monitor; it is extremely dangerous. Even ifthe power is disconnected, stored energy in the components can bedangerous. If a peripheral does not work, make sure that all connections are secure. If you see an error message on the screen, write it down, word for word.You may be asked about it when calling Gateway Client Care. Only qualified personnel should open the server for maintenance. If you are qualified to maintain the server yourself, make sure you areproperly grounded before opening the server chassis. See Chapter 3, CaseAccess, for more information on preventing electrostatic damage to theserver.CD drive problemsThe server does not recognize the CD driveProbable cause SolutionThe CD is not intendedfor PC useMake sure that the disc is PC-compatible.The CD is loadedincorrectlyMake sure that the label is facing up, then try again.The CD is scratched ordirtyTry cleaning the CD with a lint-free cloth. Make sure the diskis not scratched.The CD drive needs tobe added as newhardwareIn the Control Panel window (Start | Settings | ControlPanel), double-click Add New Hardware. Follow theon-screen instructions for adding the drive.The secondary IDEdevice may be disabledRestart your server, then press F2 to enter the BIOS Setuputility program. From the Advanced | IDEConfiguration menu, set the IDE Controller to Both andthe Secondary IDE Master to Auto.
