Common Problems2754-01RIf you encounter problems when using the machine, check the items in this section before contacting us. If theproblems persist, contact your local authorized Canon dealer or the Canon help line.Check the FollowingIs the machine turned ON? Is the power cord connected?● If the machine is turned ON but does not respond, turn it OFF, check whether the power cord is connectedcorrectly, and turn it back ON. For information on connecting the power cord, see Getting Started.Manuals and Their Contents(P. 126)Is the machine connected via a USB cable?● Check whether the machine is connected correctly. Problem with the USB Connection(P. 82)Is sleep mode activated?● If you leave the machine unattended for a specific period of time, it enters sleep mode for powerconservation, not allowing you to operate it.To cancel sleep mode, press any key other than the power switch.Is any message displayed in the Printer Status Window?● If a problem occurs, a message is displayed. Countermeasures for Each Message(P. 99)If a problem persists even after checkingClick the link that corresponds to the problem.Installation/Settings Problems(P. 82)Printing Problems(P. 83)Troubleshooting81
