ADTRAN 1950859L1 User Manual

ADTRAN 1950859L1 User Manual Manual pdf 21 page image

ADTRAN IP SoftPhone User Manual Using the Softphone61950859L1-1A Copyright © 2006 ADTRAN, Inc. 21Before Making a CallMaking calls with the ADTRAN IP SoftPhone is simple. There are, however, some differences between asoftphone and a traditional telephone.1. A softphone is a computer application that must be running to make or receive calls.2. The softphone software must log into the network before making or receiving calls. Thisprocedure may take a few seconds as the softphone logs into your VoIP account. Once thesoftphone’s call status reads Logged in - Enter Phone Number it is ready to make or receive calls.3. Since some calls are transmitted over the Internet, service quality may drop due to networkcongestion. Although the ADTRAN IP SoftPhone includes advanced signal processing features tomask the effect of such congestion, decreased voice quality may be noticeable during poornetwork conditions. Most broadband connections provide adequate bandwidth for high-qualityvoice transmission. If you experience poor audio quality during calls, refer to Appendix A:Troubleshooting.Logging into a VoIP AccountUpon starting the ADTRAN IP SoftPhone, when the dial pad first appears on screen, you will see themessages Initializing, Performing DNS Lookup, followed by Discovering Firewall in the call statusscreen. This normal ADTRAN IP SoftPhone behavior indicates that the softphone is discovering thenetwork environment.After discovering the appropriate network environment, the message Awaiting proxy login informationmay appear. This indicates that you need to enter VoIP service provider information (described in TheSettings Dialog on page 32) enabling the softphone to log into the network.The ADTRAN IP SoftPhone allows you to configure the softphone to use more than one VoIP account.Setting up the softphone for multiple providers is covered in SIP Accounts on page 32.Figure 2 shows the ADTRAN IP SoftPhone Settings dialog, which allows you to enter and/or edit thesoftphone settings. This dialog can be launched at any time by right-clicking on the main display windowand choosing Settings, or by pressing F8 on the keyboard. It is arranged as a tree with expandable branchessimilar to Windows Explorer. When finished entering a group of settings, select OK to save changes andclose the dialog. The Settings dialog is discussed in greater detail in The Settings Dialog on page 32.