Xerox phaser 3635 Service Manual

Also see for PHASER 3635: User guide System administration guide Service manual

Contents

Xerox phaser 3635 Service Manual Manual pdf 7 page image

1-3Phaser 3635MFP SCP 1, SCP 2Service Call ProceduresDraft 4SCP 1 Initial ActionsInitial Actions are used to gather information on the machine performanceStart a service call with SCP 1 and end with SCP 6 Final Actions.Also refer to SCP 7 Machine Configurations and Options.ProcedureWARNINGSwitch off the electricity to the machine. Disconnect the power cord from the customersupply while performing tasks that do not need electricity. Electricity can cause death orinjury. Moving parts can cause injury.WARNINGDo not work in a confined space. 1m (39 inches) space is needed for safe working.NOTE: Ignore any references in this manual to options not installed on the machine.1. Take note of symptoms or error messages.2. Ask the operator to describe or demonstrate the problem.3. Make sure that:a. The power cord is connected to the wall outlet and to the machine.b. Documents are not loaded in the DADF or on the document glass.c. Paper is loaded correctly and all paper trays and covers are closedd. If installed, the telephone line cable is connected correctly between the line socketand the wall jack.e. If installed, the telephone line is good.f. If installed, the USB cable or network connection is installed correctly.4. If available, check the machine service log book for any previous actions that may be rel-evant to the call.5. If this is the first service call to this machine perform SCP 2 First Call Actions, otherwisego to SCP 3 Normal Call Actions.SCP 2 First Call ActionsFirst Call Actions are used for the first service call.Procedure1. Check the machine configuration with the customer, refer to SCP 7 Machine Configura-tions and Options. Check that all required hardware and software is installed and/orenabled.2. Check that all the relevant machine settings are correctly entered, refer to GP 4 SystemAdministration Tools.3. Mark off any hardware/software options and modifications installed and/or enabled on theTag plate. Refer to Change Tags.4. If a fault is present, go to SCP 3 Normal Call Actions. If there is no fault present, go toSCP 6 Final Actions.5. Enter the machine details and the customer details in the service log.