Solving Printing ProblemsChapter 5: Troubleshooting v 5-27Solving Printing ProblemsIf you have any problems with the operation of yourprinter, refer to Table 5.2 for suggested remedies.Table 5.2 Printer Operation ProblemsProblem ActionThe printer will not printat all, or a file sent fromthe client/server will notprint.• Check with your network administrator to see that the printer is powered up,connected to the network and that the network is operational.• Check Control Panel messages for “Paper Jam,” “Close Covers,” etc.• If the port (parallel or network) the printer is connected to is disabled, enableit. Check the Configuration Sheet for the port you are using to see if the PortEnable item in the appropriate Interface Menu is set to On. If it is set to Off,set it to On and try again.• If the printer has printed recently, do the following:- Attempt to print a Configuration Sheet. If it does not print, contact yourcustomer support center.- If the Configuration Sheet prints, check to see that the printer is configuredproperly.- If the printer is configured properly, check the Configuration Sheet toconfirm that the correct emulation is (PDL) enabled for the port orprotocol you are using.- If the correct emulation is (PDL) enabled and the printer continues not toprint, contact your customer support center.Table 5.2 Page 1 of 4
