98 5 Troubleshooting5.5 Network Related TroublesRegarding troubles such as being unable to print in a network environment, refer to theCD-ROM Documentation (HTML) on the driver CD Kit CD-ROM.This section describes how to identify the cause and fix an error when a problem occurs byusing the CentreWare Internet Services and the StatusMessenger function.When Using CentreWare Internet ServicesSymptom Reason/ActionCannot be connected toCentreWare Internet Services.Is the printer working correctly?Check if the power of the printer is switched on.Is Internet Services enabled?Print out the [Printer Settings] to check.Refer to• “6.2 Printing Reports/Lists” (P. 111)Is the URL correctly entered?Check the URL again. If connection fails, enter the IP address toconnect.Refer to• “6.3 Checking / Managing the Printer Status on a web browser”(P. 113)Is the proxy server used?Some proxy servers do not allow this feature.Try connection without using the proxy server.Refer to• Online Help for web browserThe “Please wait” message isdisplayed throughout the webbrowser.Wait for a while as instructed.If the problem persists, refresh the web browser. If nothing happens,check if the printer is working properly.The [Refresh] button is notworking.Are you using the supported OS and a web browser?Refer to “6.3 Checking / Managing the Printer Status on a webbrowser” (P. 113) to check whether the OS and web browser youare using are supported.Selecting the left frame menudoes not change the display.The screen display is distorted. Change the window size of the web browser.The latest information is notdisplayed.Click [Refresh].The new settings were notreflected by clicking the [Apply]button.Is the entered value correct?If an invalid value is entered, it will be automatically changed to avalue within the range.Cannot change settings if youforget the password.If you cannot remember the password, initialize the NVM using the[Wired Network] menu on the control panel. However, initializing theNVM will revert the value for each item of the [Wired Network] menuto default. It is recommended to print the [Printer Settings] andcheck the current settings.The display language isdifferent.Change the display language settings on the web browser.Refer to• Online Help for web browser
