Troubleshooting System Guide9-10 Common Controller• With the printer’s error pages turned on, does the printerproduce a PostScript error page?• Has the file been redistilled again using a newer PostScript?• Are all of the document fonts downloaded and included withinthe job?• What was used to create the PDF? PDF Writer or Adobe’sPDF Distiller?Restore passwordTo restore the default password if a Trusted User or SystemAdministrator forgets the system password, perform thefollowing:1. Open a terminal window.2. Logon as the root user by typing su and select .Enter the password and select .3. At the prompt (#), enter the following: cd /opt/XRXnps/XRXui61XX/data and select .4. Type: ls -la and select .5. Delete the files “.npw” and “.sum” by typing rm .npw .sumand selecting .6. Open the System menu and select [Logon]. Select thedesired user type and enter the password. Select .7. An error message will display, “A problem was detected in thepassword file.” Select and retype the default passwordagain and select .8. A message will display in the main window which reads,“Missing password file recreated.”9. Select on the “missing password file” recreated message. Apop-up window will display the service code C03-501.Another message will be displayed which reads, “Themissing password file has been recreated. All currentpasswords are now valid. Contact the System Administratorto install Trusted user and System Administrator passwords.”Select [Reset].
