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Troubleshooting System Guide9-6 Common Controller2. If the font is not being downloaded with the job, determine ifthe font is loaded on the server by viewing the Fonts moduleof the DocuSP.3. If jagged characters are seen, determine if there is a scalableoption available for that font and whether the user selectedthat option.4. For incorrect character or text that runs off the page,determine if the document was created with one driver andprinted with another driver.5. If you are comparing prints from a proof printer, ensure thatthe same PDL file was used to make the prints on bothprinters.6. If small fonts are printing ragged, change the default fontrenderer in Print Manager from the “Adobe Type Manager” tothe “Font Solution”.Inoperable system problemsDetermine which partition is full by opening a terminal windowand perform the following:1. Telnet using another system into the controller and use thesu1. command to become the root user.2. At the # prompt, type:sync; sync; halt and press .3. At the ok prompt, type bootNOTE: Pressing and may result in lost informationif a job is currently being received by the system. Jobs wouldneed to be resent.Job flow problemsIf a job is submitted to a printer but does not print, this is a jobflow problem.Determine the status of the printer, printer queue and ensure thatthe queue is set to release jobs.Determine which partition is full by opening a terminalwindow and entering the following:• df -k
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