Samsung UA50J5500AK User Manual

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Troubleshooting and MaintenanceTroubleshootingIf the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review theTroubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” andclick on Support, or contact the call centre listed on the back cover of this manual.- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, afew bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on theTV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).Issues Solutions and explanationsThe TV is not powered on. Make sure that the power cord is connected and that the remote has live batteries andis functioning properly. If the power cord is properly connected and the remote control isoperating normally, there might arise a problem with the antenna cable connection, or thecable/set-top box might not be turned on. Check the antenna connection or turn on the cable/set-top box.The TV won’t turn on. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.Make sure that the wall outlet is working.Try pressing the P button on the TV to make sure that the problem is not with the remote. Ifthe TV turns on, refer to “The remote control does not work” below.There is no picture/video. Check the cable connections. Remove and reconnect all cables connected to the TV andexternal devices.Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to matchthe TV's input connections. For example, if an external device’s output is HDMI, connect it toan HDMI input on the TV.Make sure that your connected devices are powered on.Be sure to select the correct input source.Reboot the connected device by unplugging it and reconnecting the device's power cable.The remote control doesnot work.Replace the remote control batteries. Make sure that the batteries are installed with their poles(+/–) in the correct direction.Clean the sensor’s transmission window on the remote.Try pointing the remote directly at the TV from 1.5~1.8 m away.The Cable or set-top boxremote control doesn’tturn on/off the TV oradjust the volume.Programme the cable or set-top box remote control to operate the TV. Refer to the Cable orset-top box user manual for the SAMSUNG TV code.English - 8