62• Is the focus adjusted correctly?Check if the focus is adjusted correctly.InstallationGuide• Is there dust or dirt on the lens?Check if there is dust or dirt on the lens.• Is "Allow" selected for "FTP access to camera" on the[Network] tab of "Network" page?If not, select "Allow".• Is the viewer software installed on a PC?Install the viewer software on a PC.• Is the version of DirectX 9.0c or later?Check the version of DirectX as follows.1. Select "Run…" from the start menu of Windows.2. Enter "dxdiag" in the displayed dialog box and clickthe [OK] button.If the version of DirectX is older than 9.0c, upgrade it.Cannot obtain images on theSD memory card.No image is displayed.Cannot access from the webbrowser.Images are displayed blurry.–463, 9InstallationGuide–• Is the entered password correct?Restart the web browser and enter the passwordagain.• Access to the SD memory card may be failed. Restartthe browser and retry to obtain images.1313• Is the same IP address provided to other devices?Are there contradictions between the address and thenetwork subnet to be accessed?same subnet>Are the IP addresses of the camera and the PC set in acommon subnet? Or is "Use Proxy Server" for the set-tings of the web browser checked?When accessing the camera in the same subnet, it isrecommended to enter the address of the camera inthe "Don’t Use Proxy For These Addresses" box.different subnet>Is the IP address of the default gateway set for thecamera correct?–ReferencepagesCause/solutionSymptom