ReferenceTQBS0146 81Troubleshooting guideBefore requesting service, make the followingchecks. If the problem still persists, consultyour dealer for instructions.Updating to the latest software (firmware) maysolve the problem. (> 68)The unit does not work.• Check the connections. (> 9)• One of the unit’s safety devices may have beenactivated.Reset the unit as follows:1 Touch [Í/I] on the main unit to switch theunit to standby.• If the unit does not switch to standby, touch[Í/I] on the main unit for about 3 seconds.The unit is forcibly switched to standby.Alternatively, disconnect the AC mainslead, wait one minute, then reconnect it.2 Touch [Í/I] on the main unit to switch it on. Ifthe unit still cannot be operated, consult thedealer.The controls on the unit ([Í/I] and [<]) are notworking.• Touch the icons with your finger. They may notwork if operated with your fingernails or handswearing gloves.The controls on the unit ([Í/I] and [<]) are toosensitive.• The icons of the unit respond to light touch. Donot place objects on or around them.Cannot eject a disc.1 Touch and hold [Í/I] on the main unit for atleast 3 seconds when it is turned off.2 Press and hold [OK], the yellow button and theblue button at the same time for more than5 seconds.• “00 RET” is displayed on the front paneldisplay.3 Repeatedly press [1] (right) until “06 FTO” isdisplayed on the front panel display.4 Press [OK].The remote control does not work.• The remote control and main unit are usingdifferent codes. Change the code on the remotecontrol.“Remote Control ” appears on the right side ofthe screen.(“∏” stands for a number.)Startup is slow.• Startup takes time in the following situations:- A disc is inserted.- The clock is not set.- Immediately after a power failure or the ACmains lead is connected.- When a BD-J application is executing.- When the “Quick Start” is not activated. (> 79)“0:00” is flashing on the front panel display.• Set the clock. (> 80)The clock does not display on the unit whenswitched to standby.• The clock does not display when “Quick Start” isnot activated. (> 79)The followings do not indicate a problemwith this unit:• Regular disc rotating sounds or HDD rotatingsounds.• Poor reception due to atmospheric conditions.• When you switch the unit on or to standbymode, there may be an unexpected sound.General operationReferenceFront panel displayPress and hold [OK] andthe indicated numberbutton at the same timefor more than 5 seconds.(> 79)Displays