30 SQT0080ReferenceTroubleshooting guideBefore requesting service, please perform thefollowing steps.∫ Unit does not respond to remotecontrol or unit’s buttons.Disconnect AC power supply cord, wait 1 minute,then reconnect AC power supply cord.The following do not indicate a problem withthis unit:– Regular disc rotating sounds.– Image disturbance during search.– Image disturbance when replacing 3D discs.∫ Cannot eject disc.1 Turn the unit on.2 Press and hold [OK], the yellow button andthe blue button on the remote control at thesame time for more than 5 seconds.– “00 RET” is displayed on the unit’s display.3 Press [1] (right) repeatedly on the remotecontrol until “06 FTO” is displayed on theunit’s display.4 Press [OK].To return to the factory defaults.¾ Select “Yes” in “Restore Default Settings” inthe Setup menu. (> 29)To return all settings to the factory preset.¾ Reset the unit as follows:1 Turn the unit on.2 Press and hold [OK], the yellow button andthe blue button on the remote control at thesame time for more than 5 seconds.– “00 RET” is displayed on the unit’s display.3 Press [1] (right) repeatedly on the remotecontrol until “08 FIN” is displayed on the unit’sdisplay.4 Press and hold [OK] for more than 5 seconds.The remote control does not work properly.¾ Change the batteries in the remote control.(> 5)¾ The remote control and this unit are usingdifferent codes. If “SET ” is displayed on theunit’s display when a button is pressed on theremote control, change the code on theremote control.Press and hold [OK] and the displayednumber (“”) for at least 5 seconds.The TV tuner mode is not displayed when theTV is turned on.¾ This phenomenon may occur, depending onthe TV setting, when “Quick Start” is set to“On”.¾ Depending on the TV, this phenomenon maybe prevented by reconnecting the HDMI cableto a different HDMI input terminal or bychanging the HDMI auto connection setting.You have forgotten your ratings password.You want to cancel the ratings level.¾ The ratings level returns to the factorydefaults.1 Turn the unit on.2 Press and hold [OK], the yellow button andthe blue button on the remote control at thesame time for more than 5 seconds.– “00 RET” is displayed on the unit’s display.3 Press [1] (right) repeatedly on the remotecontrol until “03 VL ” is displayed on the unit’sdisplay.4 Press [OK].Do you have the latest firmware installed?Panasonic is constantly improving the unit’sfirmware to ensure that our customers areenjoying the latest technology. (> 13)4Make the following checks and visit ourwebsite for more information.For U.S.A. :www.panasonic.com/supportEnter the model number.For Canada :http://www.panasonic.ca4Or visit our website to find a service center.You can find a service center near you easilyon our website.Other support information:“Customer Services Directory (United Statesand Puerto Rico)” (> 37) or “CONTACTINFORMATION” (> 38).General operation