Novatel OEM7 Installation And Operation User Manual

Also see for OEM7 SPAN: Integration guide User manual Installation and operation manual Installation and Operation User Manual

Contents

Novatel OEM7 Installation And Operation User Manual Manual pdf 12 page image

OEM7 Installation and Operation User Manual v1 12Customer SupportNovAtel Knowledge BaseIf you have a technical issue, visit the NovAtel Support page at www.novatel.com/support.Through the Support page, you can contact Customer Support, find papers and tutorials or down-load current manuals and the latest firmware.Before Contacting Customer SupportBefore you contact NovAtel Customer Support about a software problem, perform the followingsteps:If logging data over an RS-232 serial cable, ensure that the configured baud rate can sup-port the data bandwidth (see SERIALCONFIG command). NovAtel recommends a min-imum suggested baud rate of 115200 bps.1. Log the following data to a file on your computer for 15 minutes:RXSTATUSB onceRAWEPHEMB onchangedGLORAWEPHEMB onchangedBESTPOSB ontime 1RANGEB ontime 1RXCONFIGA onceVERSIONA onceFor SPAN systems, include the following logs in the file created on your computer:RAWIMUSXB onnewINSUPDATESTATUSB onnewINSPVAXB ontime 1INSCONFIGA once2. Send the data file to NovAtel Customer Support: support@novatel.com3. You can also issue a FRESET command to the receiver to clear any unknown settings.The FRESET command will erase all user settings. You should know your configuration(by requesting the RXCONFIGA log) and be able to reconfigure the receiver before yousend the FRESET command.If you are having a hardware problem, send a list of the troubleshooting steps taken and the res-ults.Contact InformationLog a support request with NovAtel Customer Support using one of the following methods:Log a Case and Search Knowledge: