NEC Series E User Manual

Also see for ESERIES: Quick guide User manual Instruction manual

NEC Series E User Manual Manual pdf 4 page image

DEDICATED FUNCTIONKEYS AND LAMPSFUNCTION KEYSRELEASEPress this key to release an established ACD orNON-ACD call.WORKUsed to set or reset Work mode.HOLDUsed to hold an ACD call or a NON-ACD callpresently in progress.DIAL KEY PADProvides access to NON-ACD PBX dialedfeatures and input of Tally Count data to theMIS system.LOGONPress to LOGON or LOGOFF status.BREAKWhen pressed by the ACD Agent, the positionis still Logged On, but it is temporarily unavailableto receive ACD calls. (This key is used forlunch time and breaks, etc)TRANSFERAllows the console user to transfer establishedcalls to another station, agent or queue withoutattendant assistance.CONFAllows simple access to establish a three-wayconference.TALLYBy pressing this key an Agent enters the tallycount mode. The Agent can register up to 22digits by pressing the dial pad digit x (x=1-9)and then #, for each different event.2