NEC Series E User Manual

Also see for ESERIES: Quick guide User manual Instruction manual

NEC Series E User Manual Manual pdf 12 page image

© The number ofincoming callshandled.© Of the calls handled,the average timespent on each call inminutes, seconds andtenths of a second.© The cumulativeamount of time spentin Work mode duringthe shift in hours,minutes and seconds.© The cumulativeamount of time spentin Break Mode duringthe shift in hours,minutes and seconds.© Finally, the displayshows VACANT. (Time display)VACANT1:02:41T-BREAK(Time display)2:07:41T-WORK(Time display)1:30.9AVG TALK(Time display)138ACD CALLS(Time display)TO SETAUTOMATIC ANSWERNOTE: This feature applies only to a station that isoff hook on handset or headset.NOTE: Automatic Answer applies only to ACD calls.It does not apply to calls terminated on the agent linekey.FROM MANUAL ANSWER STATUS© Press AUTO key.© Lamp lights steadily.© Incoming, ACD calls are answered automatically.“Time in Q: X:XX” is displayed temporarily.© Zip tone is heardbefore call isconnected toACD Agent.315:39(Time display)WATSNo.Elapsed Time TypeAUTO ANSWER(Time display)10