NEC Series E User Manual

Also see for ESERIES: Quick guide User manual Instruction manual

NEC Series E User Manual Manual pdf 20 page image

TALLY COUNTWHILE ENGAGED IN AN ACD CALL ORIN WORK MODE© Press TALLY key;lamp flashes green.© Press desired digit1-9 key on dialkeypad up to 22digits, press # keyto validate entry.The entered digitsare displayed. Then changes to:© TALLY lamp extinguishes.© Data is registered in the MIS system.TALLY ENTERED(Time display)22#(Time display)TALLY NUMBER?(Time display)TO PLACE ANASSISTANCE CALLAGENT IS ENGAGED IN AN ACD CALL© Agent pressesASSIST key; lamplights steadily.© The Agent hears ring back tone and the assistdestination is rung (normally a supervisor).If no supervisor is available, the call waitingindicator is provided to each supervisor, untilanswered. (Depends on ACD programming).© Agent may converse with supervisor, ACDCall is held in automatic hold mode.© To cancel assistance call, press the TRANSFERkey; the ACD will be recovered.ASSIST PARTS(Time display)18