NEC Series E User Manual

Also see for ESERIES: Quick guide User manual Instruction manual

NEC Series E User Manual Manual pdf 21 page image

CALL CONFERENCE /TRANSFER© Upon completion of conversation, pressCONF key, all three parties will be connected.© Either the Supervisor or the Agent may dropout of the call by pressing RELEASE key. Whenthe agent or supervisor disconnects from theassisted call, the ASSIST lamp extinguishesand the display returns to the original status.© The remaining party may converse with theACD caller.© If the assist featureis terminated toa busy supervisor.TO CANCEL© Press TRANSFER key to return to the callingparty, the assistance call is canceled.XXXXASSIST BUSY(Time display)MONITOR ME© An agent can request to be monitored by aspecific agent or supervisor. If the ASSIST keyfeature is dedicated to the MONITOR ME feature.© Press the ASSISTkey. The ASSISTlamp lights.Either the supervisor’s name or the name of thesupervisor’s split is displayed.© When thesupervisor answers.© The ASSIST lampflashes red at the ACD Agent.© The monitor lamp flashes red at the supervisorposition.© To barge into the call, the supervisor pressesthe MON key, then 1, #.MONITOR(Time display)XXXXMONITOR JAMES(Time display)19