22 Part Number 040001361 05/10Section 5Customer SupportChecklistIf a problem arises during operation of your ice machine, follow the checklist below before calling for service. Routineadjustments and maintenance procedures are not covered by the warranty.Problem Possible Cause To CorrectIce machine will not run No electrical power to the ice machine Replace the fuse/reset the breaker/turnon the main switch or plug in icemachine.Power switch has not been depressed Refer to section 3 and energize the icemachineBin thermostat incorrectly adjusted Adjust bin thermostat, refer to section 3Drain pump safety switch is open Verify line is not kinked or crimped thencall for serviceIce machine runs and no ice is produced No water to ice machine Correct water supplyIncorrect incoming water pressure Water pressure must be 20-80 psi (138 - 552 kPA)Spray nozzles blocked with mineralbuildupClean and sanitize the ice machine, referto section 4Ambient temperature is too high or low Ambient temperature must be between50° F and 110°F (10°C and 43 °C)Freeze cycle is long - Low ice production Water temperature is too high Connect to a cold water supply, verifycheck valves in faucets and otherequipment are functioning correctlyDirty condenser Clean condenser see section 4High air temperature entering condenser Air temperature must not exceed 110°F(43°C)Water inlet valve filter screen is dirty Remove the water inlet valve and cleanthe filter screen (See Section 4)Water inlet valve stuck open or leaking Turn off ice machine, if water continues toenter ice machine the water inlet valvemust be replaced - call for serviceWater inlet valve is not working Water inlet valve must be replaced, callfor serviceRefrigeration problem Call for serviceIce quality is poor - cubes are shallow,incomplete or whiteIce machine is dirty Clean and sanitize the ice machine, seesection 4Water filtration is poor Replace the filterWater softener is working improperly (ifapplicable)Repair the water softenerPoor incoming water quality Contact a qualified service company totest the quality of the incoming water andmake appropriate filter recommendationsWater inlet valve filter screen is dirty Remove the water inlet valve and cleanthe filter screen (See Section 4)