Lenovo ThinkSystem SR550 Setup Manual

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3. Check http://www.lenovo.com/us/en/serverproven/ to validate that the embedded hypervisor device issupported for the server.4. Make sure that the embedded hypervisor device is listed in the list of available boot options. From themanagement controller user interface, click Server Configuration ➙ Boot Options.For information about accessing the management controller user interface, see the XClarity Controllerproduct documentation:http://sysmgt.lenovofiles.com/help/topic/com.lenovo.systems.management.xcc.doc/dw1lm_c_chapter2_openingandusing.html5. Check http://datacentersupport.lenovo.com for any tech tips (service bulletins) related to the embeddedhypervisor and the server.6. Make sure that other software works on the server to ensure that it is working properly.Server cannot recognize a hard driveComplete the following steps until the problem is solved.1. Observe the associated yellow hard disk drive status LED. If the LED is lit, it indicates a drive fault.2. If the LED is lit, remove the drive from the bay, wait 45 seconds, and reinsert the drive, making sure thatthe drive assembly connects to the hard disk drive backplane.3. Observe the associated green hard disk drive activity LED and the yellow status LED:• If the green activity LED is flashing and the yellow status LED is not lit, the drive is recognized by thecontroller and is working correctly. Run the diagnostics tests for the hard disk drives. When you starta server and press F1, the Lenovo XClarity Provisioning Manager interface is displayed by default.You can perform hard drive diagnostics from this interface. From the Diagnostic page, click RunDiagnostic ➙ HDD test.• If the green activity LED is flashing and the yellow status LED is flashing slowly, the drive isrecognized by the controller and is rebuilding.• If neither LED is lit or flashing, check the hard disk drive backplane.• If the green activity LED is flashing and the yellow status LED is lit, replace the drive. If the activity ofthe LEDs remains the same, go to step Hard disk drive problems. If the activity of the LEDs changes,return to step 1.4. Make sure that the hard disk drive backplane is correctly seated. When it is correctly seated, the driveassemblies correctly connect to the backplane without bowing or causing movement of the backplane.5. Reseat the backplane power cable and repeat steps 1 through 3.6. Reseat the backplane signal cable and repeat steps 1 through 3.7. Suspect the backplane signal cable or the backplane:• Replace the affected backplane signal cable.• Replace the affected backplane.8. Run the diagnostics tests for the hard disk drives. When you start a server and press F1, the LenovoXClarity Provisioning Manager interface is displayed by default. You can perform hard drive diagnosticsfrom this interface. From the Diagnostic page, click Run Diagnostic ➙ HDD test.Based on those tests:• If the adapter passes the test but the drives are not recognized, replace the backplane signal cableand run the tests again.• Replace the backplane.• If the adapter fails the test, disconnect the backplane signal cable from the adapter and run the testsagain.104 ThinkSystem SR550 Setup Guide