Chapter 10. Getting supportThis chapter provides information about getting help and support from Lenovo.• “Before you contact Lenovo” on page 115• “Getting help and service” on page 115• “Purchasing additional services” on page 117Before you contact LenovoOften, you can solve your computer problems by referring to the information in the explanations of errorcodes, running diagnostic programs, or by consulting the Lenovo Web site.Registering your computerRegister your computer with Lenovo. For more information, see “Registering your computer” on page 19.Downloading system updatesDownloading updated software might resolve problems you experience with your computer.To download updated software, go to the following Web site and follow the instructions on the screen:http://www.lenovo.com/supportRecording informationBefore you talk to a Lenovo representative, record the following important information about your computer.Recording problem symptoms and detailsCollect the answers to the questions below before you call for help. Then, you will be able to get helpas quickly as possible.• What is the problem? Is it continuous or intermittent?• Is there an error message? What is the error code, if any?• What operating system are you using? Which version?• Which software applications were running at the time of the problem?• Can the problem be reproduced? If so, how?Recording system informationThe serial number label is on the bottom of your computer. Record the machine type and the serial number.• What is the name of your Lenovo product?• What is the machine type?• What is the serial number?Getting help and serviceIf you need help, service, technical assistance, or just want more information about Lenovo products, youwill find a wide variety of sources available from Lenovo to assist you. This section contains informationabout where to go for additional information about Lenovo and our products, what to do if you experience aproblem with your computer, and whom to call for service should it be necessary.© Copyright Lenovo 2013 115
