Lenovo 410554U Hardware Maintenance Manual

Also see for ThinkSTaTion series: Hardware Maintenance Manual Product overview User guide Installation guide Hardware Maintenance Manual

Contents

Chapter 5. DiagnosticsDiagnostic programs are used to test hardware components of your computer and reportoperating-system-controlled settings that can cause hardware failures. There are two diagnostic programspreinstalled on your computer:• Lenovo ThinkVantage Toolbox (used to diagnose problems while running the Windows operating system)• PC-Doctor for Windows PE (used when your Windows operating system does not start)Notes:1. You can also download the latest version of the Lenovo ThinkVantage Toolbox and PC-Doctor for DOSdiagnostic programs from: http://www.lenovo.com/support. See “Lenovo ThinkVantage Tools” on page35 and “PC-Doctor for DOS” on page 36 for detailed information.2. If you are unable to isolate and repair the problem yourself after you run Lenovo ThinkVantage Toolboxand PC-Doctor for Windows PE, save and print the log files created by both diagnostic programs. Youwill need the log files when you speak to a Lenovo technical support representative. (The log file createdby Lenovo ThinkVantage Toolbox is automatically saved in C:\PCDR\DETAILED.txt.)Lenovo ThinkVantage ToolsThe Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easyaccess to various tools to help you work more easily and securely.Note: The Lenovo ThinkVantage Tools program is only available on computers preinstalled with Windows 7from Lenovo.PC-Doctor for Windows PEThe PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery workspace on eachLenovo computer. Use PC-Doctor for Windows PE if you are unable to start the Windows operating systemor if Lenovo ThinkVantage Toolbox has not been successful in isolating a possible problem.Running diagnostics from the Rescue and Recovery workspaceYou can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace.To run diagnostics from the Rescue and Recovery workspace, use the following procedure:1. Shut down the operating system and turn off the computer.2. Repeatedly press and release the F11 key when you turn on the computer.3. When you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and Recoveryworkspace opens.4. From the Rescue and Recovery workspace, select Launch Advanced Rescue and Recovery ÆDiagnose hardware.5. The diagnostic program opens automatically. Select the diagnostic test you want to run. Press the F1key for additional help.6. Follow the instructions on the screen.Note: Rescue media includes PC-Doctor for Windows PE.© Copyright Lenovo 2008, 2010 35