84SolutionTo resolve the problem:1. Make sure the Data bits field is set to 8 for the console terminal. If the Data bits field is set to 5or 6, the console terminal will display garbled characters.2. Make sure the Bits per second field is set to 9600 kbps. An incorrect bits per second mightalso cause the configuration terminal to display garbled characters.3. If the problem persists, contact H3C Support.No response from the serial portSymptomThe serial port gives no response.SolutionTo resolve the problem:1. Verify that the serial port settings are correct. For more information about the serial port settings,see "Setting terminal parameters."2. If the problem persists, contact H3C Support.Dealing with password lossCAUTION:Dealing with console login password loss and user privilege level password loss from BootWaremenus is disruptive.How to deal with console login password loss and user privilege level password loss depends on thestate of password recovery capability (see Figure 86). Password recovery capability controls consoleuser access to the device configuration and SDRAM from BootWare menus.• If password recovery capability is enabled, a console user can access the device configurationwithout authentication and configure new passwords.• If password recovery capability is disabled, a console user must restore the factory-defaultconfiguration before configuring new passwords. Restoring the factory-default configurationdeletes the main and backup next-startup configuration files.To enhance system security, disable password recovery capability.
