78 www.gateway.comChapter 6: TroubleshootingTelephone numbersGateway offers a wide range of customer service, Customer Care, and information services.Automated troubleshooting systemTelephone numbersYou can access the following services through your telephone to get answers to yourquestions:Service description How to reachUse an automated menu system and your telephonekeypad to find answers to common problems.800-846-2118(US and Canada)Resource Service description How to reachGateway’sfee-basedsoftware tutorialserviceGet tutorial assistance for softwareissues billed by the minute.800-229-1103 (charged toyour credit card)900-555-4695 (charged toyour telephone bill)GatewayCustomer CareTalk to a Gateway Customer Carerepresentative about a non-tutorialtechnical support question.(See “Before calling GatewayCustomer Care” on page 77 beforecalling)TDD Customer Care (for hearingimpaired) is available:Weekdays 8:00 a.m. - 10:00 p.m.Pacific TimeWeekends 8:00 a.m. - 7:00 p.m.Pacific TimeGateway Customer Caretelephone numbers varyby country or region. Seethe label on the front ofyour computer. For moreinformation, see“Identifying your model”on page 15.800-846-1778 (US)605-232-2191(all other countries)Sales,accounting, andwarrantyGet information about availablesystems, pricing, orders, billingstatements, warranty service, or othernon-technical issues.800-846-2000 (US)888-387-7752 (Canada)
