68 www.gateway.comChapter 6: TroubleshootingMemoryYou see a “Memory error” message■ Use a third-party diagnostic program to help determine if a memory module is failing.You see a “Not enough memory” error messageClose all programs, then restart your computer.Memory card readerDrive letters for the memory card slots do not appear in the My Computer window■ Reboot your computer.Modem (dial-up)See also “Internet” on page 66.Your modem does not dial or does not connect■ Make sure that the modem cable is plugged into the modem jack and not the Ethernetnetwork jack. See “Desktop PC Back” on page 12 to make sure that the connectionshave been made correctly.■ Make sure that your computer is connected to the telephone line and the telephoneline has a dial tone.■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.■ Remove any line splitters or surge protectors from your telephone line, then checkfor a dial tone by plugging a working telephone into the telephone wall jack.■ If you have additional telephone services such as call waiting, call messaging, or voicemail, make sure that all messages are cleared and call waiting is disabled before usingthe modem. Contact your telephone service to get the correct code to temporarilydisable the service. Also make sure that the modem dialing properties are set correctly.Help and Support For more information about troubleshooting memory errors, clickStart, then click Help and Support.Type the keyword memory error in the Search box, then click the arrow.
