61www.gateway.comTroubleshootingTroubleshootingAdd-in cardsThe computer does not recognize an add-in card■ Shut down and restart your computer.■ Make sure that you have installed the required software. For more information, seethe documentation that came with your add-in card.AudioSee “Sound” on page 76.BatterySee “Power” on page 74.CD or DVD drivesThe computer does not recognize a disc or the CD or DVD drive■ Make sure that the disc label is facing up, then try again.■ Try a different disc. Occasionally discs are flawed or become scratched and cannot beread by the CD or DVD drive.■ Your computer may be experiencing some temporary memory problems. Shut downand restart your computer.■ Some music CDs have copy protection software. You may not be able to play theseCDs on your computer.■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 48.■ Restart your computer, then enter the BIOS Setup utility by pressing and holding F1while your computer restarts. Make sure that the IDE controllers are enabled.■ Make sure that the drive is configured correctly by following the instructions in thedrive documentation.■ Reinstall the device driver.
