cf Que™ 1620-38-Additional InformationTroubleshooting GuideSymptom Probable Cause RemedyGPS Signal Related Problems“No GPS Connected” message cf Que not inserted or not fully inserted. Fully insert cf Que in CompactFlash slot.“Waiting for GPS” message stays on cf Que is not powering up Reset your Pocket PC“Acquiring Satellites” message stays on GPS receiver cannot view satellites Move to location with clear view of the sky“Lost Satellite Reception” message appears GPS receiver cannot maintain a constant signal Move to location with less interferencerepeatedly Antenna is incorrectly positioned Adjust antenna for best receptionCannot achieve reliable satellite signals when Some auto windshields are tinted using a thin Most vehicles with this type windshieldthe cf Que is mounted on my auto dash. metallic coating to refl ect ultraviolet sun rays. will block satellite signals as well. GPSdevices will not operate in this type vehicle.When mounted on my auto dash, the satellite Car radios and CD players can generate electrical Relocate the cf Que away from the radio orsignal reception is weak. fields that can interfere with satellite signals turn off the radio when using the cf Que tonavigateMap Messages at Startup or Card Insertion“Can’t Unlock Maps” You must enter the unlock code during MapSource Follow installation instructions on the setupinstallation CD-ROM“Detailed Maps Don’t Support Routing” These maps are not the type used for auto-routing Select maps designed for auto-routing.“Too Many Maps on Data Card” The map sets you are trying to load are too Check the space available in the chosenlarge for the space available in the storage location location and choose another location withenough space or reduce the map set sizeMap Data Related ProblemsNo Find Feature items listed for “By Name” Maps that support that option are not installed Open MapSource and select maps fromoptions from MapSource City Select version 5.0, then save to cf Que“None Found” message when accessing the These options only display data from topographic Load maps of this type using MapSourceManmade Places, Water Features, and Land maps and marine charts topographic and marine chart map dataFeatures Find OptionsFind Feature Search Messages“Select Street Before Searching” You have tapped the “Search” button before Enter a street name before beginning yourentering the name of the street for an address search for an address“Select Two Streets Before Searching” You have entered none or only one street before Enter both street names to complete thesearching for an intersection intersection description“None Found” This message appears when there is no data Try entering a variation of the item descriptionin the loaded maps matching the entryIf you encounter operational problems that you cannot solve using this guide, firstdetermine that they are not related to operation of your Pocket PC, then:Contact Garmin Product Support at 913/397.8200 or 800/800.1020