Scanner Does Not Work after Upgrading WindowsCheck Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJScan Utility.Step 1: Uninstall MP Drivers.Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the Online Manual for how todelete MP Drivers.Step 2: Uninstall IJ Scan Utility.• Windows 8.1 / Windows 8:1. Click the Settings charm > Control Panel > Programs > Programs and Features.2. Double-click Canon IJ Scan Utility.3. When a confirmation appears, click Yes.4. When uninstallation is complete, click OK.IJ Scan Utility is deleted.Note• In Windows 8.1 and Windows 8, a confirmation/warning dialog box may appear when installing,uninstalling, or starting up software.This dialog box appears when administrative rights are required to perform a task.If you are logged on to an administrator account, follow the on-screen instructions.• Windows 7 / Windows Vista:1. From the Start menu, select Control Panel > Programs > Programs and Features.2. Double-click Canon IJ Scan Utility.3. When a confirmation appears, click Yes.4. When uninstallation is complete, click OK.IJ Scan Utility is deleted.Note• In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing,uninstalling, or starting up software.This dialog box appears when administrative rights are required to perform a task.If you are logged on to an administrator account, follow the on-screen instructions.• Windows XP:1. From the Start menu, select Control Panel > Add or Remove Programs.2. Select Canon IJ Scan Utility, then click Change/Remove.3. When a confirmation appears, click Yes.4. When uninstallation is complete, click OK.IJ Scan Utility is deleted.Step 3: Reinstall MP Drivers and IJ Scan Utility.Reinstall MP Drivers and IJ Scan Utility from the Setup CD-ROM or the web page.832
