66 6-96-9Trouble Shooting > Log Collector > Overview > TroubleshootingTrouble Shooting > Log Collector > Overview > TroubleshootingNaming rule for log file:It is recorded as "usb_yyyymmdd_hhmmss.log". “yyyymmdd_hhmmss” indicates year, month,date, and time (hour, minute, second) when the log is collected.■ TroubleshootingPress the [Start] button on the CanonLogCollector screen. If "Receiving log is finished thtime-out." appears, the log data has not been properly sent from the host machine to the PC.The size of the log file should be approx. 1KB. Collect the log again after setting the USBconnection properly. The size of a properly collected log should be 200 to 300 KB.F-6-17
