Canon BJC-S820 Quick Start Manual

Also see for BJC-S820: Paper guide User guide Setup instructions

Contents

Canon BJC-S820 Quick Start Manual Manual pdf 54 page image

50TroubleshootingHandling Error MessagesProblem Possible Cause Try ThisPrinter does notprintWhen an error occurs, the POWER lamp blinks. Count the number of orange blinksbetween each green blink to identify the problem:Printer blinks green When the lamp blinks green, the printer is warming up oris receiving print data from the computer. This is not anerror condition.2 orange blinks(paper is out, paperjam or paper feederror)Reload the paper correctly. See “Loading Media into theS820” on page 7 for how to load different types of media.If the paper is jammed, see the troubleshooting topic,“Paper jams in the printer” on page 45.3 orange blinks(paper jam)See the troubleshooting topic, “Paper jams in the printer”on page 45.4 orange blinks(ink tank is out of ink)Replace the empty ink tank. See “Monitoring Ink Levels” onpage 27 and “Replacing Ink Tanks” on page 29.5 orange blinks(printhead notinstalled correctly)Reseat printhead. See the S820 User’s Guide on the SetupSoftware & User’s Guide CD-ROM for procedures.6 orange blinks(printhead notinstalled)Install the printhead. If already installed, remove it, thencheck the electrical contact area for any blockage orprotective tape. Re-install it when done. See the S820 User’sGuide on the Setup Software & User’s Guide CD-ROM on theCD-ROM for procedures.7 orange blinks(printhead defective)Make sure that you are using the printhead designedspecifically for the S820. Turn the printer off and on. If theproblem persists, contact the Customer Care Center.Printer blinks greenand orange alternatelyIf the printer starts blinking green and orange alternately,turn the printer off, unplug it from the power outlet, and waita few minutes. Plug it into the power outlet again, turn onthe printer, then restart the print job. If the problem persists,contact the Customer Care Center.S820QSG.book Page 50 Thursday, October 18, 2001 1:41 PM