Canon BJC-S820 Quick Start Manual

Also see for BJC-S820: Paper guide User guide Setup instructions

Contents

Canon BJC-S820 Quick Start Manual Manual pdf 48 page image

44TroubleshootingTroubleshooting InstallationProblem Possible Cause Try ThisCannot install theprinter driverProcedure not followedcorrectlySee “Installing the Printer Driver” on page 53, or see theS820 User’s Guide on the Setup Software & User’s GuideCD-ROM for more information.Previous version ofprinter driver or sameprinter driver alreadyinstalled on computerAlways uninstall the previous version of the printer driverbefore installing the new version. See “Uninstalling thePrinter Driver” on page 55.Other applicationsrunning in thebackgroundOther open applications on your computer can interfere withthe installation routine. Close any software applicationsincluding any virus detection software on your computerbefore reinstalling the printer driver. See “Installing thePrinter Driver” on page 53.Installation notstarting automaticallywhen CD is insertedinto driveW INDOWSIf printer driver installation did not startautomatically when you loaded the CD-ROM:1. Double-click My Computer on the Windowsdesktop, then double-click the CD-ROM drive.For Windows XP, click Start, then My Computer,then CD-ROM drive.2. Double-click msetup.exe.If you install the printer driver by clicking Start, thenRun, specify the correct CD-ROM drive and file name(D:\msetup.exe, where D is the CD-ROM drive).CD-ROM drive notspecifiedNormally, after you insert the S820 CD-ROM the setup dialogbox displays automatically. If it does not:W INDOWS1. Double-click My Computer on the Windowsdesktop, then double-click the CD-ROM drive.For Windows XP, click Start, then My Computer,then CD-ROM drive.2. Double-click msetup.exe.M AC ® OSDouble-click the CD-ROM icon on your desktop.S820QSG.book Page 44 Thursday, October 18, 2001 1:41 PM