Canon BJC-S820 Quick Start Manual

Also see for BJC-S820: Paper guide User guide Setup instructions

Contents

Canon BJC-S820 Quick Start Manual Manual pdf 49 page image

Troubleshooting45Troubleshooting Printer HardwareCannot install theprinter driver(continued)CD-ROM drive notworking properlyW INDOWSUse My Computer to confirm that the CD-ROM isoperating normally:1. From the Desktop, double-click My Computer,then CD-ROM.For Windows XP, click Start, then My Computer,then CD-ROM drive.2. If the files do not appear, refer to your Windowsdocumentation for more information.M AC OSOpen the Apple System Profiler, click Devices andVolumes, then open the CD-ROM.Computer cannotdetect a printer portVerify that the correct cable (USB or parallel) is connected toboth your printer and your computer, and that theconnection is secure.Verify that the printer is turned on and the POWER lamp is asteady (non-blinking) green.If this does not handle the problem, exit the installationprocedure and reinstall the software again.Also see the S820 User’s Guide on the Setup Software &User’s Guide CD-ROM for more information.Problem Possible Cause Try ThisProblem Possible Cause Try ThisPaper jams in theprinterMedia jammed duringautomatic feed1. Gently pull the jammed paper out of the sheet feeder slotor the paper output slot, whichever is easier.If the paper tears and some of it is left in the printer, turnthe printer off, open the front cover, and remove thepieces of paper.If the paper will not pull out of the printer easily, do notforce it.2. Reload paper into the automatic sheet feeder, then pressRESUME on the printer.If you turn the printer off, your print job data will be lost.Print the job again.Use a standard paper size whenever possible to prevent jams.S820QSG.book Page 45 Thursday, October 18, 2001 1:41 PM