Chapter 3: Troubleshooting42NetworksYou cannot connect to your company networkEvery network is unique. Contact yourcompany computer department or networkadministrator for help. For more informationabout setting up a network in your home.Optical disc drivesThe computer does not recognize a disc or theCD or DVD drive• Make sure that the disc label is facing up,then try again.• Try a different disc. Occasionally discs areflawed or become scratched and cannotbe read by the disc drive.• If you are trying to play a DVD, make surethat you have a DVD drive.• Your computer may be experiencingsome temporary memory problems. Shutdown and restart your computer.• Some music CDs have copy protectionsoftware. You may not be able to playthese CDs on your computer.• Clean the disc.• Restart your computer, then enter theBIOS Setup utility by pressing andholding F1 while your computer restarts.Make sure that the IDE controllers areenabled.• Make sure that the drive is configuredcorrectly by following the instructions inthe drive documentation.• Reinstall the device driver.HelpFor more information about network troubleshooting, clickStart, then click Help and Support. Type network troubleshooting in theSearch box, then press E NTER.