TroubleshootingWorkCentre 7220/7225 Multifunction Printer 231User GuideGetting HelpThis section includes:• Control Panel Messages...............................................................................................................................................231• Using the Integrated Troubleshooting Tools ......................................................................................................232• More Information ..........................................................................................................................................................234Xerox provides several automatic diagnostic utilities to help you maintain productivity and print quality.Control Panel MessagesThe printer control panel provides information and troubleshooting help. When a fault or alert conditionoccurs, the control panel displays a message informing you of the problem. In many cases, the controlpanel also displays an animated graphic showing the location of the problem, such as the location of apaper jam. For many status and alert messages, the control panel Help button provides additionalinformation.Control Panel HelpTo view additional information about error or status messages on the control panel, touch the Helpbutton.Most of the control panel menu items also have associated help text that describes the menu item.Viewing Fault and Alert Messages on the Control PanelWhen a fault or alert condition occurs, a message appears on the control panel to inform you of theproblem. Alert messages inform you about printer conditions, such as low supplies or open doors, thatrequire your attention. Fault messages warn you about printer conditions that prevent the printer fromprinting or degrade printing performance. If more than one condition occurs, only one appears on thecontrol panel.To view a complete list of active fault and alert messages:1. At the printer control panel, press the Machine Status button.2. Touch the Active Messages tab.
