TroubleshootingXerox WorkCentre 3550User Guide169Error MessagesUse the following information to solve problems on the machine. Some messages may not appear inthe display depending on options or models.Note: [xxx] indicates the media type, [zzz] indicates the paper size, [yyy] indicates the tray.Message Meaning Suggested SolutionsBOOTP problemBOOTP has a problem.Reconfigure DHCP/static IPThere is a problem with thenetwork.• Check your networkenvironment, or contact yournetwork administrator.BOOTP problemBOOTP has a problem. Switchingto Auto IPThere is a problem with thenetwork.• Check your networkenvironment, or contact yournetwork administrator.Connection Error Connection with the SMTP serverfailed.• Check the server settings andthe network cable.Data Read FailCheck USB keyTime expired while reading data. • Try again.Data Write FailCheck USB keyStoring to the USB memory failed. • Check the available USBmemory space.DHCP problemDHCP has a problem. ReconfigureBOOTP/static IPThere is a problem with thenetwork.• Check your networkenvironment, or contact yournetwork administrator.DHCP problemDHCP has a problem. Switching toAuto IPThere is a problem with thenetwork.• Check your networkenvironment, or contact yournetwork administrator.Door is open.Close itThe front door is not securelylatched.• Close the front door until itlocks into place.Enter Again You entered an unavailable item. • Enter the correct item again.File Format is Not Supported The selected file format is notsupported.• Use the correct file format.Fuser error There is a problem in the machine. • Turn the machine off and turnit on again. If the problempersists, call for service.Group Not Available You have tried to select a grouplocation number where only asingle location number can beused, such as when addinglocations for a multiple sendoperation.• Use a speed dial number ordial number manually usingthe number keypad.
