System Guide TroubleshootingCommon Controller 9-5NOTE: The “Locale” is the locale of your server.– en_US for U.S. English– in_UK for U.K. English– fr for French– es for Spanish– de for German– it for Italian– ja for JapanesePrint Quality problemsAn image quality problem exists if a job has been submittedsuccessfully, but does not print correctly.NOTE: If Image Quality parameters are changed, the DocuSPsoftware must be restarted for the change to take affect.NOTE: The Image Quality default settings are optimized for theprinter. If changes are made, the factory installed defaults canbe restored by selecting [Defaults]. Selecting [Reset] sets theImage Quality parameters to the most recently applied setting.To determine the print quality problem and possibly fix theproblem, perform the following:1. Retrieve the error page if one was printed.2. Submit the job to a draft PostScript printer if one is availableto determine if the master is valid.3. Ensure that the jobs are sent to the correct queue.4. Ensure that a valid PDL is used.5. If the problem still exists, recreate the job with a different printdriver and resubmit the job to the printer.Font problemsA font problem exists when incorrect printed fonts havecharacter spacing, jagged characters, text running off the page,or sentences running into each other.To determine and fix the font problem, perform the following:1. Determine if the font is being downloaded with the job.
