Xerox Digital copier printers User Manual

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Contents

Xerox Digital copier printers User Manual Manual pdf 119 page image

CC-1 TroubleshootingThis section provides some troubleshooting guidelines should a problem arise. If youare still unable to resolve a problem, contact your authorized service/support center.Basic troubleshooting tipsThere are some basic situations that can cause a variety of problems. Before you lookfor a specific problem, use the tips in this list.1. Check the power and cables for your Fiery SI, copier, and computer.2. Check the Control Panel and Activity Light of the Fiery SI for information.3. If possible, print the Configuration page from the Control Panel and make sure that thesettings match your configuration.4. Check the current status of the Fiery SI.The current status appears on the Fiery SI control panel. Press the Menu button to seeother status screens. For example, if there is a job processing and one printing, you canpress the Menu button to view status information about both jobs.If you have the Background Printing option turned on in the Chooser on a Macintoshcomputer, open Print Monitor to see the printing status. If the status messages indicatethat Fiery SI is “processing” or “printing” your file, the Fiery SI is still working on yourjob. In general, you should turn Background Printing off with the Fiery SI.In the Fiery XJ Downloader, check the Status window, or look at the Status field in theFiery XJ Spooler main window. If the Fiery SI is processing your job, you’ll see thisfrom the status message. If your print job doesn’t appear in the status message, anotheruser’s job may be printing before yours, or the Fiery SI may already have finishedprinting your job. If the Printed queue on your Fiery SI is enabled, jobs that havefinished printing will appear in that list in the Fiery XJ Spooler main window. If yourjob is waiting to print, it will appear in the list for the Print queue.If you are printing over an IPX (Novell) network, the job may be processing on theNovell print server before it is sent to the Fiery SI.5. Open the Fiery XJ Spooler main window and locate the name of the job you are tryingto print.This window provides information about the status of every job printed to a queue,including information about jobs that do not print because of PostScript errors.Appendix C:Troubleshooting