Appendix – SpecificationsCapacities116 IPedge General Description 04/13Device Monitor Capacities for IPedge SystemsApplications including Strata ACD, Call Manager, Tracer, Taske, and System TAPI send requeststo the IPedge system to monitor the status of the telephones using the respective applications.These requests are sent over the CSTA ethernet link connecting the application and the IPedgesystem. These requests can produce a heavy load on the IPedge and LAN so there is a limit to thenumber of telephones and devices that can be setup for monitoring and how many can be active ona monitored call simultaneously. The capacity limits and a table listing how the telephone anddevice capacities are counted is provided below:CSTA Device Monitor Capacity LimitsThe limits below apply to the IPedge EC and EM servers.• Total number of devices that can be monitored: 1152• Total number of simultaneous device monitor calls: 560Table 26 Applications using CSTA Device MonitorsDevice Category Number of CSTA device monitors required1 ACD Agent or Supervisor only. 1 CSTA device monitor per agent or supervisor.2 ACD Agent or Supervisor with Call Manager and/orTracer or both.1 CSTA device monitor per agent or supervisor.3 Normal User with Call Manager and/or Tracer orboth.1 CSTA device monitor per user.4 ACD Groups. 1 CSTA device monitor per group.5 ACD Voice Assistant ports. 1 CSTA device monitor per port.6 Extensions to be monitored by Call Manger or Taske. 1 CSTA device monitor each.7 Attendant Consoles 1 CSTA device monitor per console.8 System TAPI Service Provider application. 1 CSTA device monitor per TSP application user.Note The total CSTA Device Monitors used is equal to the sum of the devices in each Device Category.
