English - 51 -EnglishQ & A SectionQuestion AnswerSoundWhy is there no sound or picture? Check if the TV is not in standby modeCheck the mains plug and all mains connectionsWhy is there a picture but no sound? Check if the volume has not been turned off or sound mute hasnot been selectedWhy does the sound come only fromone speaker when stereo sound isselected?Check the balance in the SOUND menu if it has been set to oneside or notWhy is the soundtrack in Englishwhen a different audio language hasbeen selected?The programme is currently being broadcast with an Englishsoundtrack onlyPictureWhat can cause a poor picture? Interference or a weak signal. Try a different TV stationWhy isn't the video / DVD beingplayed shown on screen?Make sure the Blu-ray or DVD player is connected to the TV asillustrated in the beginning chapters, then select the correct inputby pressing the SOURCE - button on the remote.Why is the Blu-ray / DVD player inblack and white? Check if the correct input has been chosen or notWhy are there horizontal stripes and/or blurred images on the screenwhen in PC mode?The phase may need adjusting. Select PC settings and highlightPhase and adjust until the picture is clearGeneralWhy doesn't the remote controlwork? Check if the batteries are exhausted or inserted incorrectlyWhy doesn't the Media browserfeature operate?Make sure the USB stick / HDD is connected correctly. Incorrectoperation may occur from a USB Hub connection.Why digital subtitles are not shownon screen when they are selected? Subtitles are not currently being transmitted by the broadcasterWhy is the digital channel locked? Parental control is activated. Check parental settingsWhy are some encrypted digitalchannels unavailable? Your subscription needs upgrading. Contact your service providerWhy does the active standby LEDsometimes take longer to go out?When in active standby, the TV's active standby will automaticallysearch all available channels for updates, provided automatic updateis enabled. The required time to do this may vary. Led blinks as redand green in this modeWhy don’t the controls of the TVwork? Check if CHILD LOCK is selected or notWhat is DVB-T? Digital Video Broadcast via an aerial / antennaWhat is DVB-C? Digital Video Broadcast via a cable systemHow are radio channels selected? You can select them via Channel listWhat can be done if the PIN isforgotten?You can reset the TV and perform the First Time Installation again.Ensure that no one else is aware of this procedure by securely storingthe Owner’s ManualIf you are asked to enter a PIN to perform the First Time Installationconsult your authorized retailer