Troubleshooting Troubleshooting ComputersThe computer does not recognize this product.Set [USB Connection] to [Mass Storage].Use the micro USB cable (supplied) to connect the devices.Disconnect the USB cable, and connect it again firmly.Disconnect all equipment other than this product, the keyboard and the mouse from the USBterminals of your computer.Connect this product directly to your computer without passing through a USB hub or otherdevice.Troubleshooting Troubleshooting ComputersYou cannot import images.Connect this product and your computer correctly making a USB connection.When you shoot images with a memory card formatted by a computer, you may not be ableto import the images to a computer. Shoot using a memory card formatted by this product.Troubleshooting Troubleshooting ComputersThe image and sound are interrupted by noise whenviewing a movie on a computer.You are playing back the movie directly from the memory card. Import the movie to yourcomputer using PlayMemories Home and play it back.Troubleshooting Troubleshooting ComputersImages exported from a computer cannot be viewed onthis product.Use PlayMemories Home to copy images that are stored on a computer onto a memory card
