7 Establishing a connection and diagnostics 03/20127.2 Cooperation areas© Siemens AG 2012 All Rights Reserved7-316 ePS Network Services, Function Manual (FH) - 03/2012Recipient addresses for notificationsA user can only enter the addresses from the address book of his or her own or-ganization in a list of notification recipients.A user can remove all the addresses from a list of recipients, even if they originatefrom another organization.A user has no access to the address books of other organizations and cannotchange the content of external recipient addresses (address book entry).Upgrading the server software versionThe server software version of the machine can only be upgraded by the adminis-trator of the owner organization.Reading/processing service casesService cases (synonym: trouble tickets), generated, for example, by a request toprocess a fault, can be read or processed by any organization that has access tothe machine.Users of target organizations that access an external machine via a cooperationarea can also set up service cases for this machine using the "Create Service Ca-se" function.Linking a machine / uploading an alarm modelTo link a control with the machine image on the ePS Network server, the user ofthe control must be a member of the owner organization of the machine.