Samsung OfficeServ 500 General Description Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

CHECK INThe OfficeServ 500 Hotel / Motel software allows an Administrator keyset to check a guest into a room bypressing the CHECK IN key and following the prompts in the display. When the CHECK IN key is pressed theclerk can credit the room account if the guest wishes to prepay for the room and/or the phone service. Theclerk can also assign the guest’s name to the room.This feature offers 64-Button Module support. Meaning that the associated DSS key assigned to a 64-ButtonModule, can be used to enter the room number that is being checked in.CHECK OUTIn addition the feature allows an Administrator keyset to check a guest out of a room by pressing the CHECKOUT key. The CHECK OUT option will print out the total room charges and clear the room information fromthe transaction record buffer. It also changes the room to the Needs Cleaning status. Checking a guest out ofa room prior to the ROOM CLEAN TIME will automatically change the room to the NEEDS CLEANING status.This feature offers 64-Button Module support. Meaning that the associated DSS key assigned to a 64-ButtonModule, can be used to enter the room number that is being checked out.DEPOSIT POSTINGThe credit feature allows any Administrator keyset to add a cash deposit to a room bill, to offset chargesalready incurred or to prepay either the room or phone charges or both. This feature requires a CREDIT keyto be assigned to the administration phones.This feature offers 64-Button Module support. Meaning that theassociated DSS key assigned to a 64-Button Module, can be used to enter the room number that the depositis being posted to.DSS KEY USE DURING FEATURE ACTIVATIONWhen utilizing the Administrator keyset to activate system features / functions, many will request the roomnumber to be entered. In most cases the associated DSS key can be pressed to enter the station number.The exceptions are Wake Up Call Setting and Lobby Phone Service.These features will not respond to the DSSkey press. The associated station number must be assigned via the keypad.ENHANCED USER PROGRAMMINGThe OfficeServ 500 allows the System Administrator access to several non-volatile MMCs. These MMCs givestations assigned as ADMINISTRATOR and NORMAL, the ability to change Station Call Forwarding, SystemTime and Date, etc. for any station within the system.This Enhanced System Programming is accessible through the PROG key.The MMCs available to Enhanced User Programming are as follows: MMC 100: Station Lock, MMC 102: CallForward, MMC 104: Station Name, MMC 115: Set Programmed Message, MMC 116: Alarm and Message, MMC505: Assign Date and Time, MMC 705: Assign System Speed Dial, MMC 706: System Speed Dial by Name, andMMC 722: Station Key Programming.EXECUTIVE DNDThe Executive DND feature (SET DND key) allows Front Desk personnel to set and cancel DND to a guest’sroom. This means that a guest can request that their room be flagged as DND, saving the guest from havingto learn system feature codes.This key will allow Front Desk personnel to change DND status, as an addition-al guest service.6.3